ADA Website Compliance Program
Part 1: Member Audit Program
The California Hotel & Lodging Association (CHLA) is committed to providing its members with the necessary resources and support to navigate the complexities of website ADA compliance.
The CHLA continues to receive positive feedback for this member benefit – online ADA accessibility services – in partnership with Accessible Crew, LLC, website ADA accessibility experts. Accessible Crew is endorsed by CHLA and Stillman & Associates, the law firm that handles many of these cases for CHLA members.
Defend against serial lawsuits by conducting a manual audit of your website's accessibility. Automated tools can be inaccurate, but Accessible Crew uses Screen Reader Software (SRS) for manual audits to identify issues often missed by automated tools. SRS is used by sight-impaired plaintiffs in most ADA website accessibility lawsuits.
- Compliance with ADA website accessibility standards is mandated by law.
- Most ADA website accessibility lawsuits involve plaintiffs using SRS, conflicting with accessibility widgets.
- Accessibility widget companies are facing a class-action lawsuit for allegedly making false advertising claims about their products' ability to quickly provide accessibility.
- Non-compliant businesses may face $4,000 in statutory damages per occurrence.
Is your website accessible? Has your hotel faced ADA non-compliance issues? Accessible Crew can help assess problems and provide expert declarations.
Accessible Crew offers CHLA members manual ADA accessibility audits for $1,400 per site—half the price of similar services. The audit uses SRS to evaluate goods, services, or websites as required by the ADA, avoiding the inaccuracies of automated tools. This benefit is available to all CHLA members, with audit results protected against discovery.
Get started today and protect your business.
The Service >The Service
Obtaining a third-party review of your website's accessibility and documenting it with signed and dated evidence is a powerful advantage in ADA disputes. This service has helped companies prevent complaints from occurring and/or effectively address them in litigation.
Accessible Crew has two distinct core service categories well-suited for one of two situations:
- Addressing an existing complaint, or
- Futureproofing your website to minimize risk.
Answer the following question to learn more about each of the two core services.
Do you currently have a demand letter or official complaint?
Sign-Up
CHLA has partnered with Accessible Crew, a premiere ADA website accessibility company, to create this member benefit program. Sign-up now for our hassle-free program to have the crew join your team!
If you need assistance signing up or have questions about the program, please reach out to us with your questions at contact@accessiblecrew.com.
Terms
Accessible Crew, LLC agrees to provide an accessibility assessment to the Client, a member of either California Hotel & Lodging Association (CHLA) or California Association of Boutique & Breakfast Inns (CABBI), to assist in identifying potential barriers on the Client’s website and booking engine that may inhibit someone from accessing the goods or services of the physical location of the Client’s property. This work will be performed on a limited basis, focusing on key areas of the website, and booking engine that are most likely to impact accessibility.
The Client acknowledges and agrees that services will be retained and only commence when payment of $1,400.00 and signing of this agreement are received, and when the Client provides the required onboarding information, including the website URL and complaint letter if one has been received. A complaint letter is not required for the benefits of this service.
The Client acknowledges and agrees that access to a promotional rate for this service is reliant on them being a member of CHLA or CABBI. If it is found that the Client is not an active member of CHLA or CABBI, a revised quote for these services will be provided and will need to be agreed to by both parties before services are rendered.
If conformance levels are met and test findings validate this opinion, Accessible Crew, LLC will provide the Client with a signed and dated statement expressing that the website and booking engine are accessible to individuals with disabilities to the best of Accessible Crew, LLC’s professional opinion. This statement will list the features and interactivity that were deemed accessible using assistive technologies such as screen reader software in combination with keyboard control when attempting to book a guest room, access location and contact information of the facility, review on-site restaurant(s), spa(s) or shop(s) operating hours and or menus, and make dining reservations if offered.
Accessible Crew, LLC makes no guarantees that this assessment will prevent a lawsuit or any other legal action against the Client. However, the findings of the assessment as documented may assist The Client defend businesses against baseless allegations, help defending against any future legal action related to website accessibility and will help minimize the risk of receiving a complaint letter.
Video(s) demonstrating Accessible Crew, LLC’s findings may be posted and shared with the Client and Client’s designated counsel on non-indexed channels on either YouTube.com or Loom.com video platforms. The videos are not searchable by the public and can only be accessed if the end-user has the actual, full URL of the video. Accessible Crew, LLC, is not accountable for any links shared or published on the internet or in electronic communications outside of its control. Accessible Crew, LLC, is not required to notify the Client if video(s) are no longer available at the provided link.
Client acknowledges that any reports or videos generated for Client will be prepared pursuant to the request and review of attorney Philip H. Stillman as part of the CHLA ADA Defense Program and as such will be deemed to be protected by the attorney-client privilege and work product doctrine.
This agreement is for a limited scope of work and does not establish any ongoing obligation or relationship between Accessible Crew, LLC, and the Client. Any additional work beyond the scope of this agreement will require a separate agreement between the two companies.
< Return to Sign-Up